Contact via sales platforms 

If you have purchased an article via an alternative sales platform (Amazon, eBay, Real, Rakuten, Hood, etc.) and not via our webshop (, we ask you to contact us exclusively via the news system of the respective sales platform. This is the only way to ensure the buyer protection of the sales platform and enable us to process your request quickly and efficiently.

Please note that the response time may be delayed due to the Corona Pandemic.

Should you have any questions or require further information, please do not hesitate to contact us:


Phone: +49 (0)511 89793822

You are welcome to contact us for the following inquiries:

Technical inquiry
Are you interested in one of our e-bikes or do you have questions about products from our webshop? Send our service team a technical inquiry.


Dealer inquiry
You are a bicycle dealer yourself and want to become an official distributor of Leon Cycle? Leave us a message with your contact details and we will get back to you as soon as possible.


You already own one of our products and need our help? Be sure to give us your customer number and describe the problem as detailed as possible.


Order Cancellation
You have already placed an order but do not need the article any more? If you have not yet received notification of shipment, please submit an order cancellation request.

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