Our main courier, continues to operate 'as normal' with only minor impacts to transit times and operating practices.
We understand at this time communication is vital. Should you have any queries please contact us and we will inform you about the last situation.
Our standard delivery can take between 3 and 7 working days.
Quality inspection and final adjustment:
In order to ensure our high quality standard, our bicycles are subjected to a functional test at the factory. This can lead to dust deposits on the tyres and the seat post. Our bikes are only delivered pre-assembled, a final fine adjustment and inspection by the buyer or a third party is necessary (costs incurred for this cannot be covered). Before driving, please check all screws for strength and carry out a fine adjustment of the gears and brakes. Check the tyre pressure. Depending on the bicycle model, the final assembly and inspection of the components should take between 60 and 90 minutes.
Test drive possible:
When buying an e-bike in online shops, you can't be sure whether you like the handling or the size of the e-bike, so we offer you the possibility to test ride our e-bikes up to 10 km. If you have ridden less than 10 km, we will refund the full purchase price, provided that the cancellation is made within 30 days of the purchase date. We also expressly advise you to keep the original shipping packaging within the return period of 30 days to ensure a smooth return. If this is not the case, it is your responsibility to organise suitable shipping packaging